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Return Policy

Pergamon Carpet wants you to be happy with your purchase! Rugs purchased on pergamoncarpet.com can be returned within 14 days of you receiving your purchase. Please note: we do not refund original shipping charges.

All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.

To return an item, please follow the steps below:

  1. Within 14 days of receipt, email the eCommerce team at info@pergamoncarpet.com or call +90 5055890296 ). Include your order details, contact information and reason for the return.
  2. Carefully repackage the merchandise and write our return address on the outside of your package. Items must be returned in the original or equivalent packaging. We cannot accept returns sent collection on delivery (C.O.D). Please note: original shipping and handling charges are not refundable.
  3. Return the package via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise.
  4. Send returns to:

Pergamon Carpet eCommerce Returns

İslamsaray, Eski Elektrik Fbr. Cd. No:5, 35700 Bergama/İzmir/Turkey

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pergamoncarpet.com and send your item to: İslamsaray, Eski Elektrik Fbr. Cd. No:5, 35700 Bergama/İzmir/Turkey.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info@pergamoncarpet.com} for questions related to refunds and returns.